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Customer Services

DSL Information Page

Coastal Telco Services can now offer high-speed Internet access via Digital Subscriber Line (DSL) technology. DSL is full-time internet access; no hourly limits apply.

Please read this page, our Acceptable Use Policy, and the DSL Service Agreement. If you would like to get DSL, please download our DSL Application and bring it into our Nobleboro office.
Tidewater Residential DSL Application for Tidewater Telecom residential customers
Tidewater Business DSL Application for Tidewater Telecom business customers
Lincolnville Residential DSL Application for Lincolnville Residential Telephone customers (763 & 789 exchanges)
Lincolnville Business DSL Application for Lincolnville Business Telephone customers (763 & 789 exchanges)
Lincolnville Communications customers, please contact us for eligibility and application.
You will need the free Adobe Acrobat Reader to view the sign-up sheet.

Service is available in all locations served by Lincolnville Telephone and Tidewater Telecom.

Services

Coastal Telco has four DSL plans: DSL Standard, DSL Deluxe, DSL Super, and DSL Power.

DSL Standard:

DSL customers will receive the following services:

  • High-speed access up to 768kbps - approximately 15 times faster on download and 25 times faster on upload than conventional 56k modems
  • Five e-mail accounts - additional e-mail accounts are available at $5 per month
  • One dynamic IP address. Please contact Coastal Telco Services if a static IP or multiple addresses are needed.

DSL Deluxe:

All the great features of DSL Standard but with up to 3 mbps of downstream access and 1 mbps of upstream access to the Internet.

DSL Super:

All the great features of DSL Standard but with up to 6 mbps of downstream access and 1 mbps of upstream access to the Internet.

DSL Power:

All the great features of DSL Standard but with up to 10 mbps of downstream access and 1 mbps of upstream access to the Internet.

DSL Power Plus:

All the great features of DSL Standard but with up to 10 mbps of downstream access and 2 mbps of upstream access to the Internet.

Not all speeds are available in all locations. DSL speeds are dependent on many factors, including distance to the customer. Please call to determine availability of service.

Bundles

State of Maine Bundle features 1,000 minutes of in-state long distance, as well as regular phone service and DSL.
Continental Bundle features 1,000 minutes of long distance in the contiguous 48 states, as well as regular phone service and DSL.

All bundles include call-waiting, caller-id and call-forwarding.

Bundles are available for all DSL speeds. Pricing for home accounts start at $69.95 and business accounts start at $89.95.

Customer Supplied Equipment

The customer shall supply computer and communications equipment that meets or exceeds the following requirements:
  • Paradyne or Zhone DSL modem (call for model number and price) (available from CTS)
  • CAT5 Ethernet cable (available from CTS)
  • DSL phone filters (available from CTS)

Computer Requirements

PC Compatible Systems:
  • Interface: twisted pair Ethernet Network Interface
  • Operating System: XP*, Vista*, 7*, 8*

Macintosh Systems:

  • Interface: twisted pair Ethernet Network Interface
  • Operating System: Mac OS X*

* Please Note: You may need to have the original Operating System diskettes or CD available at time of installation if you do not have an Ethernet card in your computer.

Charges

Initialization Fee:
1 year contract: $25.00*
*If DSL service is discontinued for any reason within one year of installation, a $99.00 fee will be billed to your account.

Monthly Service Charge:
DSL Standard: $37.95 per month (768 kbps down and up)
DSL Deluxe: $42.95 per month (3 mbps down/1 mbps up)
DSL Super: $47.95 per month (6 mbps down/1 mbps up)
DSL Power: $57.95 per month (10 mbps down/1 mbps up)
DSL Power Plus: $57.95 per month (10 mbps down/2 mbps up)

Monthly Bandwidth Utilization Surcharge:
Average Bandwidth
0-25%
25-50%
50-75%
75-100%
Surcharge
no surcharge
$10
$30
$75

Additional E-mail Accounts: $5 per month per account

Reactivation Charge: $25
A reactivation charge will be required to reactivate any disabled account, whether cancellation is initiated by Customer or by CTS for non-payment or any other breach of this Agreement or policy in this Agreement. This reactivation charge is in addition to any outstanding charges for DSL internet service.

Further Information

For further information about DSL service from Coastal Telco Services, please call 563-9929, 763-9929, or 785-9929 and talk to a technician or request an information packet or fill out the following form:
Your Name:
Contact Phone Number:
Phone Number for DSL:
I am:
Street Address:
Town:
Email Address:

  

Thursday, 18-Dec-2014 08:29:02 EST   For info, contact Webmaster@Tidewater.Net